Refund Policy

REFUND & RETURN POLICY

Last updated: May 9, 2026

 

OVERVIEW

This Refund & Return Policy applies to all purchases made from Ink of the Brush (“we”, “us”, or “our”) through inkofthebrush.shop (the “Site”). By placing an order, you agree to the terms outlined below.

30-Day Return Policy

We offer a 30-day return window, beginning on the date your order is marked as delivered.

To be eligible for a return, items must meet all of the following conditions:

  • Unused, unworn, and in original condition
  • Returned in original packaging
  • All tags, accessories, and components included
  • Accompanied by proof of purchase (e.g., receipt or order confirmation)

How to Initiate a Return

To request a return, contact us at:
support@wisdom-crystals-78987.com

Include:

  • Your order number
  • Reason for return
  • Photos (if applicable)

If your return is approved, we will provide instructions on how and where to send your item.

Important:
Returns sent without prior authorization will not be accepted.

Return Inspection & Approval

Once your return is received and inspected:

  • You will be notified via email of approval or rejection
  • If approved, your refund will be processed to your original payment method

Please allow 3–5 business days for processing after approval.

Non-Returnable Items

We do not accept returns for:

  • Items returned more than 30 days after delivery
  • Items that have been used, worn, or damaged by the customer
  • Items not in original packaging
  • Items missing tags, accessories, or components

We reserve the right to deny returns that do not meet these criteria.

Exchanges (Defective or Damaged Items Only)

We only offer exchanges for items that are defective or damaged upon arrival.

To request an exchange:

If approved, we will provide a replacement at no additional cost, including shipping.

Note:
We do not offer exchanges for:

  • Change of mind
  • Incorrect size, color, or preference-based decisions

Refunds

If your return is approved:

  • A refund will be issued to your original method of payment
  • Processing typically occurs within 3–5 business days

If you have not received your refund:

  1. Check your bank account
  2. Contact your credit card provider (processing delays may occur)
  3. If the issue persists, contact us for assistance

Return Shipping & Fees

  • Customers are responsible for return shipping costs, unless the item was defective or damaged upon arrival
  • We do not charge restocking fees

Returned items must be received in new condition to qualify for a full refund.

Lost or Refused Returns

  • We are not responsible for returns lost in transit
  • We recommend using a trackable shipping method

Packages refused without authorization may not be eligible for a refund.

Policy Updates

We reserve the right to update or modify this policy at any time. Changes will be posted on this page with an updated effective date.

Your continued use of the Site constitutes acceptance of any changes.

Contact Information

For questions regarding returns, refunds, or exchanges:

Ink of the Brush
Email: support@wisdom-crystals-78987.com